We build custom workflows integrated into your existing solution - using standard automation, with targeted AI only when necessary.
We turn a 30-minute manual task into a quick 2-second approval.
Save time and money, and also reduce errors - without losing control of data or delivery.
We pick one high-friction bottleneck, tie it to a cost, margin, or hours metric, and build governed automation where the work needs to run. Autonomous and scheduled processes run on a cadence you choose.
Straight talk: we'll tell you what's worth automating, and what isn't.
27+ years delivering software · human-in-the-loop until you trust it
Free discovery call → map the workflow and agree improvements → your sign-off and a build quote → implement and deliver → optional light monthly support.
Other playbooks: supplier verification & inbox triage
Karl Nolan
Principal Consultant — 27+ years delivering software. Straight talk on what's worth automating, then hands-on build until it works in production.
No BS and we don’t guess. On a discovery call we decide what’s worth automating — and only quote a build when the workflow and improvements are clear.
More about KarlWhat We Can Build
Patterns first — then where they land in your Microsoft or Google workplace, on your web pages, or as connected automation behind the scenes.
What we automate
Stop the “where is this document?” interruptions
Grounded answers from HR policies, handbooks, or support FAQs in Teams or Chat — so staff stop hunting SharePoint and customers wait less.
Clear your operations backlog faster
Classify, route, and draft safe replies for IT or ops queues — fewer hours lost to inbox sorting.
End manual data entry
Extract and file invoices, forms, and packs so finance and compliance stop re-keying.
Inbox, invoices, suppliers, and more
Browse the full set of automation examples — then pick a bottleneck on a discovery call.
See all patternsYour workplace & platforms
Microsoft 365 / Azure agents
Teams, Copilot Studio / Power Automate, SharePoint grounding, or connected automation in your workplace.
Google Workspace / GCP agents
Google Chat, Agent Builder, Drive grounding, or connected automation on your domain.
Embeddable AI search & analysis
Search and insight tools in new or existing client web pages.
Connected workflow automation
Complex workflows with client-owned API keys — hosted in your environment or as a turnkey service.
Ready to talk through a build? Book a discovery call · Also available: Agentic Impact Workshop · advisory at the day rate.
Client results
Systems in production use — governed workflows with a human in the loop. Each item opens the write-up.
Purchase orders into the ERP
Inbound POs matched to live catalogs; nothing writes back until an approver signs off.
Read the write-upQuality diagnostics and reports
Site quality signals scored from the intake record; AI drafts the narrative; a person reviews before it becomes the pack.
Read the write-upOutlook inbox triage
New mail filed into a folder tree; leadership and high-importance flagged; morning view of what is still waiting.
Read the write-upSupplier licence verification
EEA manufacturer and wholesaler licences checked against the official register, with a confirm step before they become the record.
Read the write-upCustomer voice intake
An AI phone agent verifies the caller, then grills the issue against a predefined FAQ list. A written summary goes to support for review.
Read the write-upWorkplace knowledge in chat
Staff ask HR, policy, and FAQ questions in Teams. Answers come from the company library; the agent does not invent policy off-library.
Read the write-upMeeting notes in Teams
After the call, a written summary and action items land in Teams for review.
Read the write-upProperty searching
Visitors describe what they want in plain language and get matching listings from the site’s catalog.
Read the write-upClinic appointment reminders
Upcoming appointments trigger a reminder SMS; inbound replies are classified so the desk sees who still needs a person.
Read the write-upWhy not DIY or an AI agency?
Two common paths that look cheaper until governance, delivery, or both fall over.
We use tenant AI models that do not share your company data
Governed agents on your tenant’s models, grounded in your workplace content — human review until you trust the outputs.
We build for production, not demos.
27+ years of software delivery — not prompt theatre. Your workflow has to survive real connectors, policy, and day-two operations.
How Engagements Work
Most work follows a simple path: discovery, agree the plan, then build. Extra paid scoping is only if we both decide the systems need a deeper look first.
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Discovery call
A free 30-minute chat to confirm fit, name the bottleneck, and decide whether automation is worth it — or not.
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Map the process, improve it, then automate
We map the existing process, improve it, then automate.
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Implement and deliver
We build with human review until you trust it. Optional light monthly support from €250/mo after go-live. See client results.
Where to Start
Example fixed-scope playbooks — useful when the path is clear. The PO → sales order and smart inbox pilots are priced offers (typical from €8,000 + VAT). For other bottlenecks we agree the plan and quote on a discovery call.
PO → Sales Order
- Who it's for
- Sales ops and order-desk leads at ~80+ POs/week re-keying purchase orders from a shared inbox into the ERP when buyers use nicknames, aliases, and messy line items.
- What you get
- Email intake (PDF/Word attachments), AI extraction, alias/SKU/price matching against live catalogs, exception flags, side-by-side approver console, and writeback only after human approval — typically live in 2–3 weeks. Typical pilots from €8,000 + VAT.
- Typical outcome
- Order entry cut from hours of re-keying to minutes per PO; exceptions stay in review; nothing hits the ledger without approval — optional auto-approve only for fully matched orders.
Smart Inbox Triage
- Who it's for
- Support and ops leads at ~250+ emails/week when urgent messages get lost in a flooded shared mailbox and every reply is written from scratch.
- What you get
- Email intake, urgency and sentiment triage, AI-drafted replies saved to your drafts folder, and exception alerts via Slack, Microsoft Teams, or email — typically live in 2 weeks. Typical pilots from €8,000 + VAT.
- Typical outcome
- Urgent messages flagged within minutes; routine enquiries drafted same day. Nothing sends without human approval.
Supplier Verification
- Who it's for
- Quality, compliance, and procurement leads verifying suppliers when websites have no simple data feeds — and when onboarding packs arrive as scanned PDFs or faxes.
- What you get
- Automated website and document collection, AI field extraction from certification forms and compliance PDFs, structured logging to your spreadsheet or system, human review queue, and audit-ready records — typically live in 2–4 weeks.
- Typical outcome
- Manual research and re-keying per supplier cut from hours to minutes; every output human-reviewed until you sign off on full automation.
Client results · Need something deeper? AI Engineering & Custom Pipelines
Book a Discovery Call
A free 30-minute chat to confirm fit and talk through the workflow. If a build makes sense, we map the process, agree improvements, get your sign-off, and quote the work. Confidentiality agreement before you share anything sensitive.
- No pitch deck — an honest conversation about your pain points
- If AI isn’t the right fix, we’ll tell you straight
- No production access or sensitive data required upfront
- If it’s a fit: map the process → improve it → automate → implement and deliver
Pick an available slot below. You’ll receive a calendar invite by email from Google Calendar.
Bookings use Google Calendar appointment scheduling. Google sends the calendar invite and confirmation email. We do not sell personal data. See privacy notice.
Prefer LinkedIn? Connect with Karl Nolan